Users within your municipality will be able to easily report an issue that may require your attention. When an issue is reported the following sequence of events will occur:

1. User (or admin) reports issue
2. Email notification is sent to the issue categories assigned user
3. Assigned user clicks on issue link within the email
4. Assigned user updates the issue details to suit work flows & priorities
5. When issue is closed, the user is notified

There are 2 different ways to view a reported issue by toggling the view filter.

• Map View: Issues will appear on the map as a pin that is colored according to the set priority or status of the issue. You can click on each individual pin to open the issue to view it in more detail. You can also (if on a computer) hover your cursor over the issue pin to see a popup that shows a quick view of the issue’s details.
• Table View: In the table view you will see a detailed overview of reported issues and are able to filter the issues by date and order the results of the table alphabetically.You are also able to view and edit each issue in order to update it.Another feature within the table view is the ability to export issues

In order to engage with an issue, you will first need to open it (either by clicking on the issue via map or table view).

An issue is broken up into 3 sections that you will require your attention in order for it to be handled in a timely manner:

Issue Details

Basic details outlining what the issue is, the category, priority and its location. From the details section you can adjust the issue’s category, address & priority to suit your workflow and criteria.

Assign Issue

Issues need to be assigned to a user and by default the issues will be assigned to the user associated with the issue category. You can also override the assigned user and write an assignment message. The newly assigned user will then receive an notification that also includes the assignment message.

Close Issue

When an issue has been resolved, it is important to close it. This section allows you to not only close the issue, but to also provide any further details relating to the issue. Once closed, the reporting user will receive a notification letting them know that their issue has been closed.

Issues can be added by admins to create a workflow that provides an efficient workflow and also allows the residents of your municipality to be kept informed of your department’s activity.

It may also be that a resident reports an issue via email, in person or over the phone – if this is case, we recommend that you input their issue into the system.

To learn how to add a new issue, you can click on the following link (please ensure you are on the Map View before clicking): How to Use? or view the image below:

You can export issue data into a .CSV file (can be opened in Microsoft Excel & other programs). To do this, switch the issue view to 'Table' and click the 'Export' button at the bottom of the table.